Frequently Asked Questions

General

Parkaze is a hassle-free shared economy marketplace where you can host and rent privately owned parking spots.

We provide our hosts with a seamless experience to leverage your privately owned parking spot when you are away to earn more money. You still have complete control of its availability, price,​ ​ and rules. As a driver,​ you can find cheaper and safer alternatives to private garages by booking through our platform.

Parkaze is a free to use platform. We take 10% in revenue share from our hosts if they successfully generate bookings via our platform. We do not charge renters any additional service fee.

Here at Parkaze, we aim to connect you with real users and provide you a safe network to fulfill your parking needs. We have a verification process for both hosts and renters to ensure valid and accurate information is displayed on the site. For more information on security please refer to the terms and conditions.

All prices are set directly by the Host. Pricing varies on several factors, including but not limited to: location, distance, time of reservation, date of reservation, and event schedules. Parkaze, in its sole discretion, may add a convenience or administration fee to the posted parking rates. By purchasing parking through the site or our mobile app, you agree to pay the amount shown at the time you make the reservation.

Instant Booking allows renters to book a spot without the need for the host to confirm each transaction. Instant booking does not change any host preferences. If a spot doesn’t have an instant booking option, the renter will first reach out to the host and after host’s confirmation the renter will be able make the payment.

Each spot will be either a Hourly spot or a Daily+ spot. This is determined by the Host. For hourly spot, the renter will be able to make a reservation for a specific day up-to a maximum of 24 hours. For daily+ spot, the renter will be able to make a reservation for multiple days or even months using the daily, weekly, or monthly rate.

You can directly communicate with the host through our website. Once you make a reservation request, a new message thread will be generated between the renter and host which can be accessed from the >Message section. The host cannot communicate with a renter unless reached out to.

You can reach out to us 24×7 via our website chat functionality, call us up at (812)-PARK-ACE or email us at [email protected]

Hosting

To list your spot, simply follow the instructions on the >Add New Listing drop-down or click on Become a Host if you are not logged in. Once there, you will have the ability to provide information regarding the spot like pricing, location, images, etc.

 If you need to deactivate or disable your spot for a certain period of time,  you can go to >My Listing>Actions>Disable . This will temporarily hide your listing from renters.  Simply click on the disable button to enable your spot.

A late fee will automatically be applied to the renter’s transaction if the renter overstays at your spot. Depending on whethers is hourly or long term booking, grace time and charge will vary.

For hourly and daily bookings there is a 30 minutes grace period,  after which a late fee of 1.5x the daily booking rate will automatically apply. Similarly, for multiple day bookings there is a 1 hour grace period.

Furthermore, if the renter has not moved the vehicle and is causing an inconvenience, the host may reach out to the Parkaze team to request a tow truck to move the vehicle. Our customer service through the chat or phone is always available and is always ready to help in whatever way possible.

*Given that the spot is available after a booked period of time, the renter has the option to extend the spot.

Yes, you can edit your listing by going into the >My Listing section and clicking on the edit action button.

Yes! if the multiple parking spots are at the same location, you will have an option to add  “total number of spots” at that location while adding >Add New Listing. For spots at different locations, create a new listing for each of those locations and follow the same process.

Renting

Renters are expected to add their vehicle information in the >Profile section. You will be able to select the vehicle you wish to park during the reservation process.

You are free to enter the spot during your reservation time for hourly booking. For daily bookings, you are allowed to use the parking space during the open hours mentioned in the listing.

Parkaze is not responsible for any theft, damage to your vehicle or personal property. We will provide the required information to your insurance company, to help you with your claim.

Yes! You can enter and exit the spot for the duration of your reservation.

Parkaze does not assume any responsibility for the consequences of not being able to park or delays associated with parking. However, if this scenario occurs, please feel free to reach us through our customer service features or directly reach out to the host and from there, we will find an immediate solution to the problem. If you were not able to park for some reason, you will be given a full refund.

Currently, you will be able to see the exact location of the spot with additional images on the listing. Further you can message the host to ensure that you have arrived at the right location. Also look for the Parkaze sign board at the parking spot.

Reservations

For reservations made through parkaze.com you can cancel at any time prior to the start of your reservation and you will be given a full refund.

A refund will take 5 to 7 business days.

You can use any widely accepted credit card (Visa, Master Card, Amex, Discover). All payments are processed through a PCI compliant third party, Stripe. Parkaze, in its sole discretion, reserves the right to charge an additional processing fee to Renters for certain parking transactions, if applicable this amount will not be included in Host’s payments.

Yes, for instant booking listings it is immediately confirmed. For other listings the host will confirm the listing. Once it’s confirmed you will get a mail notification to finish the payment.

You can reserve a parking spot at any time, provided the space is not being used and it is during the hours the host has permitted.

 Yes! You can make as many reservations as you would like.

Yes! If the spot is still available for reservation after your exit time, you are welcomed to reserve it for extra time.

Wallet

Parkaze guarantees payment to the host for all bookings fulfilled by the host minus the applicable Parkaze fee. There are two options to receive a payout, either via PayPal or  direct ACH payment. You can set this up in your >Profile section.

After your wallet has the minimum amount for payout, you may request a payout from the >Wallet section and click Request Payout. The process should take 3-5 business days. You can also monitor the status of your payment.

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